Frequently Asked Questions

Can I book tickets through Ticketvala without having to use the internet?

Yes, you can book tickets by calling us on our line: 022 6529 0055 (From all networks including mobiles).

Can I book return tickets also?

Yes, you can book return tickets wherever they are available. At the moment, from the major cities and will be soon available for more destinations .

What are the modes of payment?

We accept all Major Credit Cards and Debit Cards from HDFC Bank. Payments can also be made by Cash on delivery (for home delivery), Mobile Payments through Oxicash and more options coming soon.

Are there any delivery charges for home delivery?

Yes, we charge Rs. 20 per delivery within city limits.Please call our toll freeline for further details if you live outside city limits

How can I get my tickets online?

After completion of your transaction you can directly print your tickets from "Print Ticket" link provided on the "Booking confirmation" page. Kindly carry along the print out of the ticket , along with the photo identity proof. Your id should have the "Date of Birth" information that was provided while making the reservation on the net.

Can I buy tickets online with my credit/debit card for someone else?

Yes, as long as you provide the valid data of the credit card, you can buy tickets for any other person. There is no requirement for the credit card to be produced while boarding the bus. The passenger should submit the e-ticket along with photo identity proof showing the "Date of Birth" information that was provided while making the reservation on the net.

Do I need to register to book online?

No.

Do I have to pay a booking fee?

No, there is no extra charge for booking through Ticketvala.com

Can I Cancel/Transfer my e-Ticket?

A cancellation fee of 15% of the booked value will be applicable if the ticket is cancelled atleast 24 hrs prior to the departure of the bus. On cancellation within 24 hrs of departure, charges levied can be upto 100% depending on the service provider. Please check with our Customer help desk for the exact cancellation rules on the ticket you have purchased. You cannot transfer your tickets.

Will I be eligible for any refunds if I miss the bus?

No .

How much luggage can I take? What is my luggage allowance?

The luggage rules vary from bus operator to bus operator. Up to 20 kg personal luggage is generally allowed. Commercial luggage will be charged separately.

I have lost my ticket printout. How can I retrieve my booking ?

Simply click on the Cancel/Modify link on the top of the home page. Enter your PNR Number, First Name and Date of Journey in the pop up that appears. That’s all, your ticket is ready for printing out.

How can I find the most convenient pick up point for the trip?

Click on the drop down menu of the Pickup listings on the search results page and you can access Ticketvala’s unique interactive map. It shows you all the possible Pickup points in your city with detailed street maps for your convenience.

What does Ticket Type mean?

There are 2 types of tickets (bookings) on Ticketvala.com.
1. Book - The seat is available and your booking is confirmed immediately
2. Request - Your reservation request is recorded and we will contact you shortly to confirm booking.

What does 'Bus Type' mean?

There are 3 categories of buses that can be booked: A/C, Non-A/C, Volvo

What are the other services can I get?

We offer 3 more services
1. Car Hire
2. Bus Hire
3. Budget hotel bookings
Please call 022 6529 0055 for more details.