Terms & Conditions

• The arrival and departure timings are scheduled departure and arrival timings. Buses may be delayed, or pick up points changed, due to unavoidable reasons like traffic jams, etc. Passengers are requested to call and reconfirm their pick up point and time of pick up on the service provider contact number mentioned on the ticket on their date of journey.
• Passengers are required to furnish the following at time of boarding the bus. Failing to do so, they may not be allowed to board the bus :
  • A copy of the ticket. (A print out of the ticket or the print out of the ticket e-mail)
  • Photo identity proof showing the "Date Of Birth" information that was provided while making the reservation on the net.
• A ticket is non transferable. If a ticket is presented by someone other than the person entitled to be carried there-under or to refund in connection therewith, Ticketvala or any of its travel partners shall not be liable to the person so entitled, if in good faith it provides carriage or makes a refund to the person presenting the ticket.
• Cancellation charges will vary as per service provider. Please check with our Customer Help Desk for the exact cancellation rules on the ticket you wish to purchase.
• Ticketvala is a booking service only. Ticketvala shall not be liable to make good the loss of goods or property of passengers for any of the acts, events, incidents whatsoever beyond the control of the company.
• The trips are subject to cancellation or postponement due to breakdown of the vehicle or insufficient passengers for the trip. Baggage and Luggage will be booked at owner’s risk subjected to the acceptance by Ticketvala’s travel partner.
• Provision of Video and air conditioning and any such other services mentioned by our travel partner in the buses is the responsibility of our travel partner. Any refunds / claims due to non functioning or un-availability of these services needs to be settled directly with the service provider.
• In the event of cancellation of a bus/service trip, Ticketvala will assist the passenger in providing an alternative similar service subject to availability. In case an alternative is not available, then Ticketvala shall be liable to the passenger only to the extent of refunding the sum paid by the passenger for the price of the ticket.
• Passengers hereby consent to receive communications by SMS or calls from Ticketvala with regard to services provided by them.
• The bus operator reserves the right to change the customer‘s seat number.
• The cancellation policy is subject to change at the last minute & is at the discretion of the bus operator.
• All refunds would be processed through cheques only.